Privacy Policy – Exentis North America, Inc.
Last updated: October 12, 2023
1. Introduction
1.1. This Privacy Policy (this “Privacy Policy”) governs the processing by Exentis North America, Inc., a Delaware corporation (“Exentis”, “we”, “our”), of Personal Information (as defined below) from users of our website accessible at https://www.exentis-group.com/exentis-usa (“Website”). Hereinafter we refer to such individuals as “you”. This Privacy Policy is directed to residents of the United States only. If you are a resident of the European Union (EU), please visit our website for EU residents and read our EU privacy policy accessible here: https://www.exentis-group.com/en/privacy-notice.
When we use the term “Personal Information”, we refer to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household (“Personal Information”).
This Privacy Policy describes (i) the types of Personal Information we collect and process, (ii) our methods of collection, (iii) the purposes of collection, disclosure, and processing of such Personal Information, (iv) to whom we disclose such Personal Information, (vi) the management of such Personal Information by you, and (vii) all other information relating to Personal Information that may be relevant to you.
1.2. Please read this Privacy Policy carefully to understand our policies and practices regarding your Personal Information and how we will treat it. If you do not agree with our practices, your choice is not to use our Website. By accessing or using our Website, you agree to this Privacy Policy.
1.3. Exentis may amend this Privacy Policy at any time. In case the Privacy Policy is amended, we will make the amended Privacy Policy available to you on our Website. We will alert you on the Website if we made material changes to the Privacy Policy. Please review this Privacy Policy whenever you visit the Website or when prompted when we collect Personal Information from you to check if there have been any changes, so that you know the terms that apply to you at that time. At the top of this Privacy Policy, you can see when this Privacy Policy has been last updated. Continued use of the Website following such changes constitutes the acceptance of those changes.
2. Processing of Personal Information
2.1. We collect and process the following types of information from and about you which may include Personal Information. These include information by which you may be personally identified, such as:
- Your IP address;
- Details of your operating system;
- Date and time of your visit; and
- Name and URL of the page accessed.
2.2. We may collect your Personal Information in different ways:
- Directly from you: For example, by asking you to provide it to us.
- From third parties: To the extent permitted, we may also obtain Personal Information from publicly accessible sources, included but not limited to, information from public registers, data received in connection with administrative or court proceedings, information about you in correspondence and discussions with third parties, information about you given to us by individuals associated with you (legal representatives, etc.), or information about you found in the media or online.
3. Purposes of Personal Information collection
3.1. Personal Information is collected and processed by Exentis for the following purposes:
- Fulfilling or meeting the reason you provided the Personal Information. For example, if you disclose Personal Information to ask a question about our products or services, we will use such Personal Information to respond to your request/inquiry;
- Presenting our Website and its contents to you;
- Providing, supporting, personalizing, and developing our Website, products, and services;
- Notifying you about changes to our Website or any products or services we offer or provide through it;
- Helping to ensure the safety, security; and integrity of our Website, products, databases, other technology assets, and business;
- Debugging to identify and repair errors that impair existing intended functionality of our Website;
- Evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our Website users is among the assets transferred;
- Responding to law enforcement requests and as required by applicable law, court order, or governmental regulations;
- As described to you when collecting your Personal Information;
- For purposes you consented to.
4. Disclosure/Sale/Sharing of your Personal Information
4.1. Exentis discloses your Personal Information to the following third parties:
- Service providers: We may disclose your Personal Information with service providers that provide services to enable your use of the Website, including but not limited to hosting and support service providers;
- Other companies in the Exentis group: We may disclose your Personal Information to companies within the Exentis group to the extent necessary for us to fulfill the purposes mentioned under Section 3;
- Business transactions or reorganizations: We may disclose your Personal Information with a third-party during negotiation of, in connection with, or as an asset in a corporate business transaction (such as a merger, acquisition, joint venture, or financing or sale of Exentis assets). Your Personal Information may also be disclosed in the event of insolvency, bankruptcy, or receivership;
- Legal representatives, government authorities, law enforcement representatives: We may disclose your Personal Information with third parties, such as legal advisors and law enforcement to comply with court orders, enforcement actions, and applicable laws, rules and regulations.
4.2. Sale of Personal Information
We do not sell Personal Information.
4.3. Do Not Track
Some internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track”, please visit here.
4.4. Cookies
We do not use cookies on our Website.
5. Security
We have implemented both technical and organizational measures designed to protect your Personal Information against accidental loss, theft, and unauthorized access. Examples are the use of firewalls and encryption.
We strive to continually improve our security measures in case of technological advances and developments. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to the Website or to us via electronic communication. Any transmission of Personal Information is at your own risk. We are not responsible for any circumvention of any privacy settings or security measures contained on the Website.
6. Retention Policy
Exentis will retain your Personal Information for as long as reasonably necessary and proportionate to the original purpose for collecting and processing it. We will delete or de-identify your Personal Information when your Personal Information is no longer necessary for such purpose. But we may need to store your Personal Information to fulfill a legal obligation or to resolve disputes.
How long we keep Personal Information can vary widely depending on the context of your transactions with Exentis, the services we offer, and our legal obligations in the jurisdiction where Exentis is processing your Personal Information. The following criteria are often used to determine the retention period: the nature of the Personal Information, the context in which the Personal Information has been collected, the consequences for you, and the existence of appropriate safeguards (such as pseudonymization).
7. Your rights
7.1. Users of our Website may request from Exentis (i) information on the Personal Information we collect from them, (ii) access to an overview of such Personal Information, (iii) to correct or delete their Personal Information by contacting us at the contact information mentioned in Section 10, and (iv) to receive the requested information on your Personal Information in a portable manner. You can make such request by contacting Exentis using the contact information under Section 10.
7.2. In order to fulfil your requests pursuant to the rights as stated in Section 7.1, we may request specific additional information from you to verify your identity. We collect and process such information for the sole purpose of enabling us to respond to your request. We may deny your request if you are unable to provide adequate information for verification.
7.3. Please be informed that when you exercise certain rights mentioned in Section 7.1 (e.g., the right to deletion), we may no longer be able to offer you the use of the Website or portions thereof.
8. Minors
The Website is not meant for users under the age of 18. We do not knowingly collect information from users under the age of 18, and do not target users under the age of 18. If we receive a valid and verifiable notice through na_sales@exentis-group.com that a user under the age of 18 has provided us with Personal Information, we will take measures to delete it as soon as possible.
9. Links to Other Sites
The Website may, from time to time, contain links to and from the websites, of our partner networks, advertisers, affiliates or social media sites. This Privacy Policy does not apply to your access to any Personal Information practices of such third-party websites and online services, which may (or may not) have privacy policies. Please understand that Exentis does not control such “linked” websites (or the content contained on such websites) and takes no responsibility for their content. It should not be implied that Exentis endorses or otherwise recommends such websites, or the products or services they offer. To learn about the data privacy practices of these third parties, please visit their respective privacy notices or policies.
10. Contact Information
To ask questions about or comment on this Privacy Policy or if you need to access this Privacy Policy in an alternative format due to having a disability, please contact us at:
Phone: +1 978 987 1729
E-mail: na_sales@exentis-group.com
Mailing Address: Exentis North America, Inc., 183 Bucknam Street, Everett, MA 02149